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What's New

Welcome Downtown Ambassadors

Today, the City of Orlando’s Community Redevelopment Agency launched the Downtown Ambassador Program.

The Downtown Ambassador Program, managed by Block by Block, was created as a direct result of the growing downtown area and the unique needs of the community.

The Ambassador Program provides a direct, on-the-street connection seven days a week to help meet these needs and further elevate the downtown experience for everyone as the urban core continues to attract new businesses, residents and visitors.

Ambassadors will proactively engage in services ranging from assisting as safety escorts for workers and residents, helping visitors navigate their way to one of downtown’s many venues for an event, connecting the most vulnerable individuals to critical social services and curbing aggressive panhandling.

“I am thrilled that our ambassadors have officially hit the streets of downtown Orlando,” said Orlando Mayor Buddy Dyer. “The program helps support our downtown vision to further enhance the downtown experience for the millions of visitors to our area and residents that call downtown Orlando home.”

Ambassadors will also work closely with the Orlando Police and Fire Departments and the Health Care Center for the Homeless HOPE Team to help provide enhanced public safety assistance and direct outreach.  Additionally, the team will serve as an extension of the Downtown Clean Team to ensure downtown cleanliness.

“Ambassadors will serve as additional eyes and ears to help provide enhanced public safety assistance and direct outreach,” said Thomas C. Chatmon, Jr., Executive Director of the Community Redevelopment Agency. “This program helps us on our path to becoming the nation’s highest quality urban environment.”

The team of 17 ambassadors will be on foot, bikes and make routes in a designated vehicle, giving them the ability to provide service and outreach in downtown where it is needed most.  The team will operate starting as early as 7 a.m., Monday-Friday, going as late as 11 p.m. on Fridays and Saturdays.  This schedule is flexible and subject to change depending on downtown events and happenings. Those seeking services offered by the Ambassadors can call or text 407.902.4374.

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